Terms
We Ibiza Hospitality SL - trading as Addictive Holidays, arrange all of the package holidays and accommodation featured in our online brochure. The following terms and conditions show your and our commitments as part of your booking. These terms and conditions, with all other information in the brochure, form the basis of the contract between us. Your contract will be governed by Spanish law and any dispute will be dealt with in the courts of Spain. When we talk about your Holiday, in these conditions, we mean the accommodation, transport and other holiday services you book with us. Please read these terms and conditions carefully, since they, along with the other information in this brochure, set out the terms and conditions of the contract between you and Addictive Holidays.
A "Package" exists if you book at the same time a combination of two or more holiday components (excluding insurance) which are offered for sale, or sold at, an inclusive price by us. Please note that a transfer, when combined with a flight or accommodation, does not create a package.
Single Components are individual items provided by our suppliers, such as accommodation or car hire. If you buy one Single Component, we will have no liability to you and your contract will be with the supplier. You may buy more than one Single Component at the same time. Where you book more than one Single Component, we accept that booking is a package and we are the organiser of that package.
Terms and Conditions relating exclusively to Packages
Information and prices
We publish our online brochure many months before you actually go on holiday and, as far as we know, all information is correct at the time of loading. However, things may still change and after information is loaded, we check regularly to see if we need to update or correct any information and prices. If there are any significant information changes or we find mistakes, then our online information will me amended so you will receive the latest information when you make your booking.
The prices quoted to you are accurate at the time of your quote. We reserve the right to change prices during the season, depending on the availability and demand.
You must pay a 50% deposit at the time of booking your accommodation and other services excluding flights*. (Early bookings made before February will be at 25% deposit with a payment schedule confirmed with you at the time of booking)
*You must pay 100% of all flight costs at the time of booking.
The balance of your holiday price must be paid at least eight weeks before departure.
If you book within eight weeks of travel, full payment must be taken at the time of booking.
Your Holiday Booking
Before you book your holiday please discuss with our personal advisers your choice of resort and accommodation, to make sure it will be suitable for you and the people you are travelling with. The person who confirms the booking is known as the lead name. He or she must be over 18 and is responsible for the payment of the total holiday, including all services that have to be prepaid, along with cancellation and amendment fees.
Once you have booked we will issue a booking confirmation setting out the holiday details and price. A contract will exist when we issue the confirmation. Please check the details on your confirmation carefully. If you have any questions, or anything does not appear to be right, you must contact our personal advisers immediately. On your confirmation, pay particular attention to the date your final payment is due as we may cancel your holiday if you do not make your final payment on time. If we do this we will keep your deposit.
Booking Confirmation
Please check your confirmation, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for the holiday we have confirmed for you. If you cancel or alter your booking later on, you may have to pay amendment charges. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.
Insurance
You must take out holiday insurance suitable for your needs before you travel. We can not be responsible for any costs you incur as a result of failing to do so. For your own peace of mind the insurance should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away.
Suppliers Conditions
Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers conditions will also apply to your contract with us and in the event of any conflict between the suppliers conditions and our conditions, the suppliers conditions will prevail, save to the extent that any term in the suppliers conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers conditions may limit or exclude liability on part of the relevant supplier, and , by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conversions. Where relevant, copies of such conditions may be available from inspection at the office of the relevant supplier.
We do not enter into a contract with you for the arrangement of services including Private Jets, Private Helicopters, Boat Charters or Real Estate. We provide you with information supplied to us from local service providers. We accept no responsibility for the accuracy of the information provided to us and given to you. We do not act as a selling or booking agent in respect of such services. Where you advise us of an interest in such services, we will refer your details onto the service providers. Any agreement made between you and the service provider is subject to the service providers booking conditions. We cannot enter into any dispute or accept any liability whatsoever, in respect of any agreement you enter into with a service provider.
We can arrange theme park tickets, attraction tickets, event tickets. Where you buy tickets in addition to a Package, we will accept we are liable for that sale. You may buy tickets with a Single Component. We act only as booking agent between you and the theme park, attraction, event for the sale of tickets where they are sold to you with a Single Component. Such a sale does not create a Package nor is it governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. We do not have any responsibility or liability whatsoever for anything which may go wrong when you buy a ticket with a Single Component. We, our servants, employees or agents are acting, either as agents for the relevant supplier or as agent for you.
If You Change Your Booking
If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking.
We will help you to make changes, but your booking will incur a £20 administration fee per change per person.
Changes made with 10 weeks of your departure will be treated as a cancellation and the cancellation charges shown in the section “If You Cancel Your Holiday” may apply. Most airlines treat name changes as cancellations and impose extra charges, which you will have to pay. Some airlines will charge as much as 100% of the flight cost again to change a name. No frills and schedules flights are booked on a non refundable basis and can not be changed, if the booking is cancelled, the full airfare will still be charged and the accommodation will be subject to the normal cancellation charges.
If You Cancel Your Holiday
To cancel the entire holiday or any component, the party leader must either email or fax the cancellation details to one of our personal advisors. Our contact details are stated on your booking confirmation. Cancellation takes effect from the date we receive your correspondence. In order to cover our expected losses for the transportation and accommodation services we pay for in advance, there is a set scale of charges, which applies if you or anyone travelling with you cancels. 100% cancellation fee will apply for flight and villa cancellations.
If a member of the booking cancels and you can not fill that persons place, you may have to pay additional supplements for your accommodation. For example, you may have to pay a single supplement or under occupancy supplement. If you do cancel then you will still need to pay any amendment charges which arose before the cancellation.
| Notice Given | Cancellation Fee |
| More than 56 days before departure | Loss of Deposit |
| 56-29 days | 70% |
| 28-22 days | 80% |
| 21-8 days | 90% |
| 7 days or fewer | 100% |
Changes made by us before travel
From time to time e may have to change details of the holiday you have booked. If any changes will have a significant effect on your holiday, we will tell you about it before your holiday, if there is time. Changes we will tell you about include;-
- Change of your UK departure airport
- Significant change to your destination
- A change of more than 12 hours to the time you leave the UK or holiday destination.
- If we downgrade your accommodation
- If the swimming pool will not be available for an extended period during your holiday and no alternative pool is available either at the property or nearby.
If you do not want to accept a significant change which we will tell you about before your holiday, we will, if we are able to do so, offer you an alternative holiday of equivalent value or closely similar standard and price at no extra cost, but if it is a less expensive holiday, we will refund the difference in price. If you do not wish to take the alternative, you can choose another holiday from us, and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your holiday and receive a full refund of any money you have paid to us, except for any amendment charges.
Compensation for Significant Changes made by us.
- More than 56 days prior to departure - £0 per person
- 56-8 days prior to departure - £15 per person
- 7-0 days prior to departure - £30 per person
Minor Changes by us before travel
Any changes which is not deemed to be significant, as outlined I the section entitled “changes made by us before travel” will be classed as a minor change. We will endeavour to tell you about a minor change before travel however, we will not pay compensation as a result of this change.
Circumstances beyond our control
Except where we say differently elsewhere in these conditions, we can not pay and compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your holiday after departure, or we, or our suppliers, cannot supply your holiday, as we, or they had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside your accommodation, which is not known to us in advance of your departure date and building work from a third party (such as resort development)
Changes made after travel
If, after your departure, a significant part of your pre-booked holiday arrangements can not be provided, you will be offered a suitable alternative if possible. If it is not possible to offer you a suitable alternative or, for good reason, you do not accept the alternative arrangements, we will return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.
Cancellation by us
We can cancel your holiday and any other holiday we operate. On rare occasions, we may need to cancel your holiday if there has been insufficient demand for your particular holiday. If we have to cancel a holiday for any particular reason, we will tell you as soon as reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative holiday of equivalent or closely similar standard and price at no extra cost, but if it is less expensive holiday, we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another holiday from us and pay, or receive a full refund of any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. We will not cancel your holiday within 8 weeks of departure except if we are forced to do so because of unusual circumstances we could not have foreseen, where we could not avoid the results of those circumstances even after taking all reasonable care (see “circumstances beyond our control”) No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We can also cancel if you fail to make payment for your holiday on time.
Our Liability to you
- Our obligations, and those of our suppliers providing any service or facility involved in any of your Package, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.
- For claims which do not involve death or personal injury, we accept liability, subject to paragraph (i) above and (v) below, should any part of your Package not be as described in this Guide or elsewhere by us before you leave the U.K. If we have liability, we will, subject to paragraphs (iii) and (vi) and clause D9 below, pay you reasonable compensation. However, the maximum we will pay you in any circumstances is twice the price of the Package. This maximum will only be payable when every aspect of your Package has gone wrong and you have not received any benefit from your Package. Any sums received by you from suppliers, will be deducted from any sum paid to you as compensation by us.
- Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier’s actions and which fall within the scope of the Denied Boarding Regulations. If, for any reason, you do not claim against the carrier and make a claim for compensation from us, you must, at the time of payment of any compensation to you , make a complete assignment to us of the rights you have against the carrier in relation to the claim that gives rise to that compensation payment.
- For claims which involve death or personal injury as a result of an activity forming part of your Package, we have liability subject to paragraph (i) above and (v) below. If we accept liability, we will, subject to paragraphs (vi) and (vii) and clause D9 below, pay you reasonable compensation.
- We accept liability in accordance with paragraphs (i), (ii) and (iv) above and subject to paragraphs (vi) and (vii) and clause D9 below except where the cause of the failure in your Package or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is either attributable to you, or attributable to someone unconnected with the Package and is unforeseeable or unavoidable, or due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.
- You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled “If you have a complaint”.
- Should you become ill while on your Package, you must, in addition to reporting your illness to your accommodation provider, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.
- If you or any member of your party suffers illness, injury or death, through misadventure, as a result of any activity which does not form part of your contracted Package arrangements, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £5,000 per booking form. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.
- Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Package.
Single Components
- Price Changes Price increases may occur any time prior to full payment being received from you, and you will be liable to pay any such increases in full.
- Transfer of Bookings Transfer of any type of booking is subject to the supplier’s own terms and conditions and the applicable amendment or cancellation charges.
- Cancellation/Amendment Bookings for Single Components may be amended or cancelled in accordance with the relevant supplier’s terms and conditions and subject to the supplier’s amendment and cancellation charges. In respect of accommodation only bookings, changes can be made subject to the following conditions:
Changes to your accommodation only booking (excluding Villas) made by you
Not all hotels will accept name changes and are subject to the suppliers own terms and conditions.
Changes to booking details will be accepted subject to the following charges:
| Name changes: | More than 56 days notice = £15 for each name change. Less than 56 days notice = £25 per name change. |
| Changes of accommodation: | Changes of accommodation will be permitted at a charge of £15 per accommodation change, per booking (subject to availability). |
| Changes to departure date: | Changes of departure date will be permitted at a charge of £15 per accommodation change, per booking (subject to availability). |
| Reduction in number of persons in party: | If the number of persons in your party is reduced, an amendment charge of £15 per person will be payable for each person who has been taken off the booking. The accommodation charges will be re-calculated. Please note that reductions in the number of persons in a booking party may result in accommodation under-occupancy supplements and higher per person price. |
Changes to your Villa accommodation only booking made by you
All changes Charges of up to 100% apply to any change as determined by the Villa proprietor.
In addition to these charges, the accommodation proprietor may make additional charges. These will be notified at the time we are instructed to make the change to your booking. Also, if the changed arrangements are more expensive than those on the original booking you must pay the price difference.
If you wish to make any further changes, other than those listed above, if the changed arrangements are more expensive than those on the original booking you must pay the price difference, plus a £15 administration fee per change, per booking.
Any of the above changes made within 48 hours may incur full cancellation charges.
Please check your booking arrangements carefully to ensure that your flight timings and/or date of travel/accommodation check-in coincide with the dates of any other components you have booked. We will not be liable for any costs incurred as a result of your failure to do so.
Our Liability to You We act solely as a booking agent for the relevant supplier, and as such, have no liability whatsoever to you for any death, personal injury or loss of whatever nature you may suffer unless caused by our own negligence.
Flights
- Price Changes Price increases may occur any time prior to full payment being received from you, and you will be liable to pay any such increases in full.
- Transfer of Bookings Transfer to another person will be subject to availability, the airline’s own terms and conditions and any applicable amendment or cancellation charges. Please note that scheduled airlines do not allow changes and full cancellation charges may apply.
- Cancellation/Amendment Bookings for Flights may be amended or cancelled in accordance with the relevant supplier’s terms and conditions and subject to the supplier’s amendment and cancellation charges. Please note that scheduled airlines do not allow changes and full cancellation charges may apply
- Flight and Other Travel Timings -Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that flights will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not have any liability to you for any delay, which may arise, or for any schedule alterations.
- Our Liability to You Our responsibility is to make arrangements for the provision by the air carrier of air transport but we do not have any responsibility for the operation of the air transport itself. Our liability to you is restricted only to events arising from our own negligence.
- Denied Boarding Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier’s actions and which fall within the scope of the Denied Boarding Regulations. If, for any reason, you do not claim against the carrier and make a claim for compensation from us, you must, at the time of payment of any compensation to you , make a complete assignment to us of the rights you have against the carrier in relation to the claim that gives rise to that compensation payment.
All Bookings
Payment terms
If your booking is made more than 6 weeks before the intended departure date, you must pay either:-
- a deposit of 50% of the full cost of the arrangements being provided; or
- such other deposit as may be required by the supplier of the services for the arrangements in question.
You will be advised at the time of booking what payment is required for your particular arrangements. The balance of the cost of your travel arrangements must be paid no later than 6 weeks before the departure date. If your booking is made within 6 weeks of your intended departure date, the total cost of your travel arrangements must be paid at the time of booking.
PLEASE NOTE FAILURE TO PAY ON TIME WILL RESULT IN CANCELLATION If you are purchasing Thomas Cook travel insurance, the premium for this will also be payable at time of booking.
Method of Payment
Credit Cards: We accept Barclaycard/Visa, Access/MasterCard
Customers choosing to use this method of payment will be subject to a credit card handling fee of which will be advised at the time of booking.
Cash: Please note we do not accept payment by cash for telephonic or electronic bookings.
Your accommodation
Your accommodation is reserved exclusively for the people named on your booking confirmation and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally and deducted from the security deposit paid on arrival. All security deposit amounts will be advised to you at the time of booking and must be paid in cash on arrival. The security deposit is paid directly to villa owner on arrival.
Villa check-in times are normally Saturday check-in at 3pm and Saturday checkout at 10am. Any times that vary from this will be advised at the time of booking.
Behaviour
At all times during your holiday, you are expected to have consideration for your fellow passengers and other third parties. If in the opinion of ourselves, any airline pilot, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour, such as the cost of diverting the aircraft. Disruption on board an aircraft is a criminal offence, and you may be prosecuted.
International Conventions
If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.
Complaints
If you are not satisfied with any aspect of your travel arrangements please complain as soon as possible to the relevant person (for example, the hotel management) or your Personal Advisor. If they cannot help you must contact us on the telephone number supplied to you on your invoice/receipt and we will do everything reasonably possible to sort the problem out. If you are still not satisfied please write to our offices in the UK within 28 days of returning home. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone (Tel: 0870 0110034)
The address to send complaints to is:
Ibiza hospitality SL
C/Picapedrer Nave 12
Pol. Ind. Montecristo
7816 San Rafael
Ibiza
E-mail: info@addictiveholidays.com
We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.
It is difficult and sometimes impossible properly to investigate a complaint if we are not told about it reasonably quickly once your trip is over. Your right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your trip, prevent us from carrying out a proper investigation.
For complaints arising from Single Components, we will act as a liaison between you and the supplier, to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the supplier directly.
Passports & Visas (European Citizens) and Health Requirements
It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting. It can often take some time to obtain a passport or visa therefore you should apply well in advance. In peak periods it is advisable to allow at least 4 weeks. However, passport and visa regulations and health requirements can change at any time, therefore, we recommend that you check passport/visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your GP or the Foreign Office regarding health requirements. We will have no liability to you if you or any member of your party travel without the correct passport and visa or without the necessary vaccinations, and you will have to pay to us any costs which we incur through helping you because of any such failure on your part.
General Information
Joint Services: Please note that two airlines may share the same services, therefore a flight may not be operated by the airline whose designated code is shown on your itinerary and ticket.
Smoking: Many flights are now non-smoking or are in the process of implementing a no-smoking policy. We can request smoking seats at the time of booking, but such requests cannot be guaranteed and seat allocation is entirely at the discretion of the airline. We cannot accept liability, if your specific seat request is denied by the airline or if the airline introduces a no-smoking policy after you have confirmed your booking.
Taxes: We will advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when you reconfirm your flight details.
Special requests:
If you have a special request for anything that is not automatically part of your Holiday, please check when you book your Holiday and we will pass this information on to the companies we work with. Our note of your request on your invoice/receipt confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice/receipt and we also confirm the request separately in writing. We must emphasise that, verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights.
Flight Detail: It is possible, at the time of booking, to provide details of the type of aircraft, which will be used. However, it is not possible to guarantee that this is the type of aircraft which will be used because this may change.
Information Accuracy
Sometimes facilities we describe will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Some activities or facilities, water-sports for example, may not be available in low season. Beach activities such as water-skiing and paragliding are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities, for example, TVs, safety deposit boxes, sun-loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.
Personal Information
We will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers and carriers who might be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services to you.f you are 16 or 17 when a booking is made you will only allow you to travel without an adult if your parent/legal guardian has signed the booking form and faxed to Addictive Holidays on 0034 971 803264. A contract will exist between your parent or guardian and us. If you book your Package on the telephone or on the Internet we will require a covering letter authorising you to travel, signed by your parent/legal guardian. This must be faxed to our reservations department on 0034 971 803264, along with a photocopy of the signature page of the passport of the parent/legal guardian who signed the letter. If you are aged under 16 on your departure date you must be accompanied by an adult aged 18 or over.
Your Responsibility
We want all our customers to have an enjoyable and carefree trip. But you must remember that you are responsible for your actions and the affect they may have on others. If we (or another person in authority) believe your actions could upset other customers, our suppliers or our own staff, or put them in danger, we may end your holiday arrangements and this could mean we may either ask you to leave your booked accommodation, or prevent you from boarding the aircraft. We will deny boarding or impose additional conditions of carriage on any passenger who, for example, is intoxicated and/or disruptive or found to be smoking on board the aircraft. If this happens, we will not pay compensation, make refunds, or cover any expenses you suffer as a result.
Law and Jurisdiction
These Terms are subject to the laws and exclusive jurisdiction of Spain.
We reserve the right to alter these booking conditions and you should check our website at the time of booking.
